- Shipping & Returns
Shipping & Returns
You may return new, unopened items within 45 days of delivery for a full refund. This applies to any product NOT manufactured by Tork Tool. Our return policy for Tork products is straight forward. You may return any Tork Tek or Tork Tool within 45 days of your purchase. No questions asked! We want you to be 100% pleased with your purchase. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 10 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 6 business days), the time it takes us to process your return once we receive it (1 business day). If you paid by a debit or credit card, we will debit your account the same day.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
At this point, we are only shipping to the United Staes, Canada and Great Britain.
99% of the orders shipped are by USPS. Why? Simple the postal service is just as quick as UPS and costs much less. Secondly, USPS will leave your package in your postal box.... out of sight of potential thieves. UPS will leave your package on your steps or by the door. We all know someone that has had a package stolen when UPS left your package by your door.
Small items are shipped via First Class Mail while the heavier items are sent by Priority Mail.